Ajuda e Suporte

Transitions or effects do not apply to the timeline (Mac).

Transitions or Effects do not apply.

Because Macs are more restrictive systems, they end up blocking some Adobe permissions, which in turn causes some bugs in the application of transitions and effects. To resolve this, follow the instructions below:

Solution:

  • Close Premiere and click the Mac logo at the top of your desktop.
  • Click System Preferences or System Settings.
  • Then click Privacy & Security or Security & Privacy.
  • In the options on the right, click Accessibility.
  • In this window, Adobe Premiere will be listed. Enable the button that is disabled next to the program’s name.
  • Close all windows and reopen Adobe Premiere.

Install as Admin"

Because Macs are more restrictive systems, they can block the execution of some simple files. To resolve this, follow the instructions below:

Solution:

  • Click OK to close the Install as Admin file warning window.
  • Close Premiere and click the Mac logo at the top of your desktop.
  • Click System Preferences or System Settings.
  • Then click Privacy & Security or Security & Privacy.
  • In the options on the right, scroll down until you see a button that says: Open anyway.
  • Click it and open the file again.
  • Continue with the Tutorial.

Divided Transitions.

This bug occurs when the transition is more complex and requires more computer processing, resulting in this 4-screen bug during the transition.

Solution 1

  • Lower the Preview resolution quality.
  • If that doesn’t work, proceed to solution 2.

Solution 2

  • Select all the transition layers in the Timeline.
  • Click Sequence in the Premiere top menu.
  • Now click Render Selection to pre-render the transition.

Extension does not appear

Often, when watching the tutorial, users don’t realize that the folder named “AtomX-3.2.5” should be pasted into the extensions folder. This happens because users download the plugin, extract the folder, and paste the entire folder into the extensions folder instead of the “AtomX-3.2.5” folder, which is inside the extracted folder. In this case, verify that the folder pasted into the extensions folder is the correct one: “AtomX-3.2.5”.

Extension does not open

Inside the folder containing the extension you downloaded, there is a folder called “Update CSXS Premiere Pro”. In this folder, there is a file that needs to be run before opening the extension. Run this file with Premiere closed to activate the extension.
NOTE: This process is shown in the installation tutorial, but sometimes it goes unnoticed by the user.

Extension requesting CODE and EMAIL

The “AtomX” extension is a free plugin and can be downloaded from anywhere on the internet. What you actually pay for are the packages that are installed within it. The plugin we provide on our page “DOES NOT ASK FOR A CODE TO INSTALL THE PACKAGES”. If it’s asking for a CODE, it’s because the plugin was downloaded and installed from somewhere else.

An easy way to verify if the installed plugin is from our platform is to open the extension and check its name in the top left of the window. If it says PacotesFX – AtomX, it’s our plugin. If it says only AtomX or any other name, it’s not from our platform.

Solution:

  • To uninstall the old AtomX, close Adobe Premiere and go to the “EXTENSIONS” folder and delete the “AtomX” folder located there. (If you don’t remember how to get to the “EXTENSIONS” folder, the installation tutorial shows the path).
  • After deleting the AtomX folder inside the EXTENSIONS folder, open Premiere again and make sure the plugin has disappeared from the Extensions window.
  • Now download the plugin from our platform and reinstall it.

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